E-word of mouth has become a vital form of marketing in the travel industry, especially in the F&B sector. Customers are giving more importance to these online consumer reviews over marketing efforts by restaurants and bars as they feel it presents a more honest guest's perspective, who have nothing to gain. But how legit are these reviews? We, as food-lovers and proud TIM students of UHM, will tackle these "best grinds" with our knowledge in service and hospitality, and of course our taste buds. Join us as we experience the good, bad, and bizarre, to see firsthand if these top-rated picks deserve the prestigious E-word of mouth ratings they were given.

Monday, March 14, 2011

Episode 1 : Ono's Hawaiian Foods

Rating by Yelp.com:   4 stars  
Cuisine:  Hawaiian
Price Range: Moderate $11 - $30
Operation Hours: M­on thru Sat 11am - 8pm

When people think of Hawaii, the number one cuisine that most people would have to consider trying is Hawaiian food.  Which takes us to one of the most rated by yelpers as being the soul foods of the islands…Ono’s Hawaiian Foods.  Situated along Kapahulu Avenue, Ono’s Hawaiian Foods has been in business for over 50 years.  All of their family recipes have been handed down from generations to generations.  People from all over the world from high end celebrities to local residents of Honolulu have all dined in this family oriented hole-in-the-wall spot.
Hey Viewers, so this is Kim and I wanted to talk a little about my experience dining at Ono’s Hawaiian Foods.  The atmosphere when we first walked in was very homey and welcoming.  It had a family oriented feel to it, making me feel as if I was going to my auntie’s or uncle’s house.  The food…I’ve got to say was outstanding, I just love how the laulau just falls apart at the touch of my fork and steam just explodes out from it.  The flavors were just right for me, a hint of saltiness, sweet, and juicy filled with savory goodness! The Kalua pig melted in my mouth and the haupia had just the right amount of sweetness to it.  Overall, I really enjoyed my experience at Ono’s and intend to come back for sure.  The staff was friendly but lack interaction with us.  I felt that they could’ve check on our table to make sure we’re doing ok and refill our water at least.  As I scan the mini restaurant, I did not see any guest interaction at all.  Interaction was only done during taking orders and processing the check.  Main downfall for me during my overall experience was I did not get my water refills, which when I dine out is a must!

Likes
            Friendly Staff
            Welcoming atmosphere
            Quality of food was superb
Dislikes
            Lack guest interaction
            No water refills
            Big parking issue!

Official Best Grindz Rating……4 stars!

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